Terms & Conditions

Last Updated: April 1, 2025

1. Acceptance of Terms

By accessing and using Neo Hair's website, products, and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. Product Information

We strive to provide accurate product descriptions, images, and information. However, we do not warrant that product descriptions or other content on the site is accurate, complete, reliable, current, or error-free. Colors of products may vary slightly from their appearance on the website due to monitor settings and technology limitations.

3. Pricing and Payment

All prices are listed in the currency displayed on the website and are subject to change without notice. We reserve the right to modify or discontinue any product without notice. Payment must be received prior to shipment of products. We accept major credit cards and other payment methods as specified on our website.

4. Shipping and Delivery

Shipping times are estimates and cannot be guaranteed. We are not responsible for delays beyond our control, including customs delays for international shipments. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

5. Intellectual Property

All content included on this website, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the website, is the property of Neo Hair or its suppliers and protected by copyright and intellectual property laws.

6. Product Usage

Our products should be used according to the provided instructions. We are not responsible for any adverse reactions or results from improper use of our products. If you experience any adverse reactions, discontinue use and consult a healthcare professional.

7. User Content

By submitting reviews, comments, or other content to our website, you grant Neo Hair a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, publish, modify, and display such content worldwide.

8. Limitation of Liability

Neo Hair shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the website or products. In no event shall our liability exceed the amount paid by you for the product.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand, without giving effect to any principles of conflicts of law.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the revised terms.

Return Policy

Last Updated: April 1, 2025

Return Period

We offer a 30-day satisfaction guarantee on all Neo Hair products purchased directly from our official website or authorized retailers. If you're not satisfied with your purchase for any reason, you may return the unused portion of the product within 30 days of the delivery date for a full refund of the purchase price (excluding shipping costs).

Return Conditions

To be eligible for a return, your item must be:

In its original packaging
At least 75% of the product must remain
Accompanied by the original receipt or proof of purchase
Verified as authentic through our product verification system

Non-Returnable Items

The following items cannot be returned:

Products without the original packaging
Products with broken seals (unless defective)
Promotional items or free gifts
Products not purchased directly from Neo Hair or authorized retailers
Products that cannot be verified as authentic

Return Process

To initiate a return, please:

Contact our customer service team at returns@neohair.com or call +123-456-7890
Provide your order number and reason for return
Our team will provide you with a Return Merchandise Authorization (RMA) number
Package the product securely with the RMA number clearly marked on the outside of the package
Ship the product to the address provided by our customer service team

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will provide instructions for returning the damaged item and will cover the return shipping costs in this case.

International Returns

For international orders, the same return policy applies, but please note that you are responsible for return shipping costs, import duties, taxes, and customs fees. We recommend using a trackable shipping service for all international returns.

Beware of Fake Products

Protect yourself from counterfeit Neo Hair products

Important Notice

Counterfeit Neo Hair products have been identified in the market. These fake products can be harmful to your health and will not deliver the results of genuine Neo Hair products.

How to Identify Genuine Neo Hair Products

Verification Code

All genuine Neo Hair products come with a scratch-off verification code that can be checked on our official website.

Official Packaging

Our products feature high-quality printing, precise color matching, and proper sealing with no misspellings.

Holographic Label

Look for our distinctive holographic security label that changes appearance when viewed from different angles.

Authorized Retailers

Only purchase from our official website or authorized retailers listed on our website.

Risks of Counterfeit Products

Health Hazards

Counterfeit products may contain harmful chemicals, contaminants, or allergens that can cause scalp irritation, hair damage, or other health issues.

Ineffective Results

Fake products do not contain our proprietary formula and will not deliver the hair growth and restoration results of genuine Neo Hair products.

No Warranty Protection

Counterfeit products are not covered by our satisfaction guarantee or return policy, leaving you with no recourse if issues arise.

Personal Data Risk

Unauthorized sellers may compromise your personal and payment information, leading to potential fraud or identity theft.

Report Counterfeit Products

If you suspect you've purchased a counterfeit Neo Hair product or have identified a seller of fake products, please report it to us immediately at fakes@neohair.com with the following information:

Where and when you purchased the product
Photos of the suspected counterfeit product
Any receipt or proof of purchase
Seller information (if available)

Your cooperation helps us combat counterfeit products and protect our customers.

Product Verification

Verify the authenticity of your Neo Hair products

Why Verify Your Product?

Product verification ensures that you have purchased a genuine Neo Hair product, guaranteeing its quality, effectiveness, and safety. With the increase in counterfeit products in the market, verification protects your investment and your health.

Each Neo Hair product comes with a unique verification code located under a scratch-off panel on the packaging. This code can be verified through our official website to confirm authenticity.

How to Verify Verify Now

Verification Process

1

Locate the Code

Find the scratch-off panel on your Neo Hair product packaging.

2

Scratch Gently

Carefully scratch off the coating to reveal the unique verification code.

3

Visit Website

Go to our official website at www.neohair.com/verify.

4

Enter Code

Enter your verification code and submit to confirm authenticity.

Important Information

Each verification code can only be checked once. If your code has already been verified, it may indicate a counterfeit product.
Make sure to purchase Neo Hair products only from authorized retailers listed on our website.
If your product verification fails, please contact our customer service team immediately at support@neohair.com.
For wholesale or distributor inquiries about our verification system, please contact partnerships@neohair.com.

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Legal Information & Verification